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Tutor Support

Our main function as an education business is to give students and parents regular feedback on progress in the subjects of maths and literature independent of schools. The purpose of this feedback is to give an alternative opinion based on student performance rather than outcomes as is the case with school reports. Accurate grades are established by students completing set worksheets and tests for each of the concepts in Maths and Literature offered by the Australian Education Company. Regular reviews are conducted at 4-8 week intervals. Completed work is graded by the Tutor/Study Coach via;

(1) correction of the worksheets.
(2) Reviewing the reporting function of the senior mathematics software.
(3) set test or exams created by students personal Tutor / Study Coach.

Supporting Study of Maths and English.

Answering questions that arise on a daily basis is done via 1300 number , email or Skype. This function is available to all students and parents. It is the responsibility of the student or parent to utilise this service. The Australian Education Company is responsible for answering questions promptly in a reasonable amount of time (usually Immediately unless complex communication requires email.

Monitoring Student Progress.

The goal of regular feedback is to help students achieve their potential. This can only be achieved by identifying clearly areas that need improvement. Once an area for improvement has been established than a tailored work program, usually 4 weeks in length is developed by the Tutor. The student must complete the set program then via mail or email submit completed work back to their Tutor. The Tutor then corrects and reviews completed work ensuring that a thorough understanding has been achieved. Based on these results a new work program is produced and mailed or emailed to the student by their Tutor. This process is repeated until the student achieves satisfactory academic standards.

Customer Service.

Monthly customer service telephone calls will be conducted as a courtesy to remind students of work due and to assign accountability. There are three common outcomes of our customer service calls.

(1) Students have completed work are on track and happy.
Action: Congratulations, re- iterate our service to the customer. The 1300 number, email or Skype.
(2) Students requiring more time to complete set work.
Action: Allow time extension and offer to call customer in a couple of weeks as a reminder to send in work.
(3) Students having difficulty using programs and need further training.
Action: Have manager call customer and organise time for further training via phone or in person.